Shipping policy

Last updated: September 24, 2026

Orders ship from China. Approved returns are handled through our designated US return address. A US return address does not mean an order ships from a US warehouse.

Delivery destinations

Our initial delivery service is for eligible street addresses in the contiguous United States. We do not currently offer standard delivery to Alaska, Hawaii, US territories, PO Boxes or APO/FPO addresses. Contact us before ordering if you are unsure whether your address is supported.

Shipping charges

Available shipping options and charges are shown at checkout before payment. Free shipping applies only where expressly offered for your item and destination. We do not apply a sitewide free-shipping promise unless it is stated in the applicable offer.

If an order is sent in more than one parcel, you will not be charged more than the shipping amount agreed at checkout without your approval.

Processing and delivery estimates

Processing time is the time needed to prepare an order for dispatch. Transit time begins after the carrier accepts the parcel. Any timeframe provided for your item or shipping option should be read with that distinction in mind.

We do not currently advertise a single delivery window for every product and US ZIP code. If no delivery estimate is displayed for your selection, contact us before ordering with the product, quantity and destination ZIP code so we can confirm the applicable estimate. Please check with us before ordering for a time-sensitive trip.

Business days exclude weekends and applicable public holidays. An estimated delivery date is not a guaranteed delivery service unless expressly stated. If we cannot dispatch within the promised timeframe, we will notify you, explain the revised schedule where available, and offer the applicable choice of consenting to the delay or cancelling for a refund. If consent is required and is not obtained, we will cancel and refund as required by law.

Tracking and separate parcels

We provide tracking information when an order ships. A label being created does not necessarily mean the carrier has received the parcel. Tracking may update at different stages of an international journey. Orders containing different items may arrive in separate parcels.

Import charges and sales tax

For accepted orders to our supported US destinations, PINELORE is responsible for applicable import duties and customs clearance charges. You should not have to pay a carrier an additional import bill to receive your order. If a carrier contacts you for payment, contact us with the notice so we can resolve it; do not ignore a customs or delivery notice.

Any applicable US sales tax is calculated separately at checkout. Import-charge coverage and sales tax are different parts of an order.

Address changes and cancellations

Please check your shipping address before paying. Contact us promptly to request a correction or cancellation. We can cancel an order for a full refund before dispatch. After dispatch, address changes or interception may not be possible. We will explain available options and any proposed additional charge before you agree to it.

Late, missing or damaged deliveries

If a parcel is late, tracking is unclear, or a delivery is missing or damaged, contact us with your order number. We will help investigate with the carrier and arrange an appropriate resolution. A carrier's delivered scan does not by itself mean we will refuse to investigate a missing parcel.

Please retain packaging and photos when reasonably possible for damage investigations. See our Returns & Refunds Policy for return conditions and costs. Nothing in this policy limits your rights under applicable law.